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Popular searches: Deposit | Withdrawal | Bonus | Account Verification | App Download
Select the type of question you have
How to deposit via bKash, Nagad, and Rocket, and what to do if you run into any issues.
How to withdraw your winnings, how long it takes, and everything you need to know about limits.
Profile updates, KYC verification, password changes, and security settings.
Welcome bonuses, free bets, reload offers, and wagering terms and conditions.
Understanding odds, in-play betting rules, bet cancellations, and betting history.
Rules for slots, baccarat, and roulette, RTP information, and technical troubleshooting.
Installing and updating the Android and iOS apps, and troubleshooting technical issues.
Account security, reporting suspicious activity, and data protection policy.
Making a deposit at AC88 is quick and straightforward. Just follow the steps below.
Log in to AC88 with your username and password.
Click the "Deposit" button under the "Transactions" section.
Choose whichever is most convenient for you — bKash, Nagad, or Rocket.
Enter the deposit amount and complete the transaction using your OTP or PIN. Your balance will be credited within seconds.
The minimum deposit amount is ৳500. Transactions made between midnight and 6 AM may experience slight delays — this is normal and the system adjusts automatically.
AC88 supports all major mobile banking services in Bangladesh.
| Method | Minimum | Processing Time | Fees |
|---|---|---|---|
| BKash | ৳500 | Instant | Free |
| Nagad | ৳500 | Instant | Free |
| Rocket | ৳500 | Within 5 minutes | Free |
| Bank Transfer | ৳2,000 | 1–3 hours | Free |
Every transaction is secured with SSL 256-bit encryption. Your payment details are never stored.
AC88 is committed to giving Bangladesh users a straightforward, transparent, and reliable online betting experience at all times. That's why our Help Center goes beyond a simple FAQ — every topic comes with step-by-step explanations so you can fully understand what you're getting into before making any decision.
Many new members feel uncertain about the KYC verification process at first, but it is there to protect you. Under AC88's policy, you are required to submit a copy of your NID or passport along with a selfie before your first withdrawal. This information is used solely to confirm your identity and is never shared with any third party. Once verification is complete, you will not need to do it again.
KYC verification is usually completed within 24 hours. If it takes longer than 48 hours, reach out via Live Chat and the support team will assist you right away.
There's a common misconception that withdrawals take days to arrive. In reality, funds from a verified AC88 account typically land within 15 to 30 minutes. In some cases, Bank Transfers may take up to 3 hours.
When withdrawing, keep in mind that you'll generally need to use the same method you used to make your deposit. This is part of international anti-money laundering regulations and is in place to protect you.
AC88's bonus offers are genuinely rewarding, but it's important to understand how they work before using them. Every bonus comes with a wagering requirement — meaning you need to place a certain amount in bets before the bonus funds can be withdrawn. For example, if the wagering requirement is 10x and you receive a ৳1,000 bonus, you will need to place ৳10,000 worth of bets before you can withdraw it.
If you have any doubts about a bonus, just ask our support team — they'll explain everything clearly. AC88 guarantees there are no hidden terms.
During live matches, connectivity issues can occasionally prevent bets from being placed correctly. If this happens, refresh the app and check your "Betting History". If the bet was submitted, it will appear there. If it does not, the bet was not placed and nothing has been deducted from your balance.
If your balance has been deducted but the bet does not appear in your betting history, contact live chat immediately and provide a screenshot along with the time of the transaction. AC88's technical team typically resolves such issues within 1 hour.
A few simple habits go a long way toward keeping your AC88 account safe. First, use a strong password — a mix of uppercase and lowercase letters, numbers, and special characters. Second, keep two-factor authentication enabled. Third, always log out when you're done using someone else's device.
If anyone asks for your account details — whether by email, phone, or message — remember that AC88 will never ask for your password or OTP. Any such request is fraudulent. If you come across something like this, report it to our support team immediately.
The AC88 mobile app is available for both Android and iOS. If the app crashes or won't load, try closing and reopening it first. If that doesn't work, clear the cache. In most cases, one of these steps will resolve the issue.
Using an outdated version of the app may cause certain features to stop working. Always keep the app updated to the latest version. From the download page The latest version is available.
Sports Betting can feel a bit overwhelming at first, but AC88's interface is designed so anyone can pick it up easily. Start with small stakes, take time to understand the odds, and gradually build your own strategy.
The higher the odds, the lower the probability of winning — but the greater the potential return. Keeping this fundamental principle in mind makes it much easier to make informed betting decisions. On the Match Odds page Full details are available for all matches.
If you have read through the AC88 Help Centre articles and still cannot resolve your issue, contact our support team directly. Live chat is the fastest option — available in Bangla, seven days a week, around the clock. For more complex matters that require screenshots or documents, you can also reach us by email.
AC88 aims to resolve every issue within 60 minutes. While this is not always possible, we always do our best.
A bonus is added automatically on your first deposit — no code required. The amount and percentage can be found on the Promotions page.
Reload bonus offers are sent to your registered email every Monday and Thursday. If you miss an offer, you'll receive the next one the following week.
A percentage of your losses in a given week is returned to you as cashback. Cashback typically comes with no wagering requirements.
VIP points accumulate automatically as you bet regularly. Once you reach a certain threshold, you are eligible to advance to a higher VIP tier.
Go to the "Security" tab in your account settings and set a new password using your current one. If you have forgotten your password, use the "Forgot Password" option on the login page.
You can enable Google Authenticator or SMS OTP under the "2FA" option in Settings. Keeping this active adds a strong extra layer of security to your account.
Contact Live Chat immediately and request a temporary account lock. Then send a report by email along with a copy of your NID.
To change your registered name, submit a request to Support with the required KYC documents. Your phone number can be updated directly from Settings.
Clear, Simple Answers
The timeframe depends on whether your account has been verified and which withdrawal method you are using.
For your first withdrawal, the process will be on hold until your KYC verification is complete — so make sure to submit your documents in advance. If any request is pending for more than 2 hours, let us know via live chat.
If you can't find a solution, our team is always ready to help
Average response time under 3 minutes. Chat in Bangla and get help right away.
For complex issues, send an email with screenshots. You'll typically receive a reply within 2–4 hours.
Our support team is available seven days a week, around the clock — no days off.
Our Live Chat team will be with you within just a few minutes.